Terms of Service

Key Features Include:

• Project and client management
• Audio file sharing and streaming
• Collaborative commenting and feedback
• Secure file storage and delivery

Account Registration

You must provide accurate, current, and complete information during registration and keep your account information updated.

Account Security

You are responsible for safeguarding your password and all activities under your account. Notify us immediately of any unauthorized access.

Acceptable Use

You agree not to use the service for any unlawful purposes or in ways that could damage, disable, or impair the service or interfere with other users' access.

Subscription Plans & Pricing

AudioCollabz offers multiple subscription tiers to meet your needs:

Billing Cycles & Automatic Renewal

Paid subscriptions (Pro and Expert) are billed monthly on a recurring basis. By subscribing, you authorize AudioCollabz to automatically charge your payment method each billing cycle until you cancel.

• • Billing occurs on the same day each month
• • You can cancel anytime before your next renewal date
• • Cancellations take effect at the end of the current billing period
• • No partial refunds for mid-cycle cancellations
• • Multi-currency support available (EUR is default)

Plan Changes (Upgrades & Downgrades)

Upgrades: When you upgrade your plan, you gain immediate access to the new tier's features and limits. You'll be charged a prorated amount for the remainder of your billing cycle.

Downgrades: When you downgrade to a plan with lower limits, you must select which content to keep active if you exceed the new tier's limits. Content not selected will be archived but not deleted.

Payment Processing & Authorization

All payments are processed securely through Stripe, our payment processor. We support the following payment methods:

• • Credit and debit cards (Visa, Mastercard, Amex)
• • iDEAL (for customers in the Netherlands)
• • Stripe Link

By providing payment information, you authorize us to charge the applicable subscription fees and any other charges you incur. Automatic tax calculation via Stripe Tax is enabled, and billing address is required for tax compliance.

Platform Fees & Client Payments (Stripe Connect)

AudioCollabz charges a platform fee on payments you receive from clients through the platform. This fee varies by subscription tier:

• • Free Plan: 5% platform fee
• • Pro Plan: 1% platform fee
• • Expert Plan: 0% platform fee
• • Custom Plan: Negotiated platform fee

Cancellation Policy

You may cancel your paid subscription at any time through your account settings or by contacting support. When you cancel:

• • You retain access to paid features until the end of your current billing period
• • At period end, you'll be downgraded to the Free plan
• • If you exceed Free plan limits, you must select content to keep active
• • Archived content remains accessible if you re-subscribe
• • No automatic data deletion occurs upon cancellation

Refund Policy

Subscription fees are generally non-refundable. However, we handle refund requests on a case-by-case basis at our discretion. To request a refund, contact support@audiocollabz.com with your reason.

EU consumer rights regarding refunds apply where applicable. We comply with all applicable consumer protection laws in your jurisdiction.

Taxes & Price Changes

Taxes: Prices shown exclude applicable taxes (such as VAT). Tax amounts are calculated automatically at checkout based on your billing address and added to your total. You are responsible for all applicable taxes.

Price Changes: We reserve the right to change our pricing at any time. If we increase prices, we will provide at least 30 days' advance notice via email. Existing subscribers will maintain their current pricing for at least one full billing cycle after the change.

Your Content

You retain ownership of all content you upload to AudioCollabz. You grant us a license to store, process, and display your content as necessary to provide the service.

Content Responsibility

You are responsible for ensuring you have the right to upload and share all content. You must not upload content that infringes on others' intellectual property rights.

Our Platform

The AudioCollabz platform, including its design, features, and functionality, is protected by intellectual property laws and remains our property.

Service Availability

While we strive for 99.9% uptime, we cannot guarantee uninterrupted access to the service. Maintenance, updates, or technical issues may temporarily affect availability.

Data Backup

While we implement backup systems, you are encouraged to maintain your own backups of important audio files and project data.

Limitation of Liability

AudioCollabz shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use the service.

Termination by AudioCollabz

We may terminate or suspend your account and access to the service immediately, without prior notice, for conduct that we believe violates these Terms of Service or is harmful to other users, us, or third parties.

Subscription Cancellation

If you cancel your paid subscription:

• • You retain access to paid features until the end of your current billing period
• • Your account is automatically downgraded to the Free plan at period end
• • Content exceeding Free plan limits is archived (not deleted)
• • Archived content is preserved indefinitely and can be restored by upgrading

Account Deletion

If you choose to permanently delete your account:

• • All your projects, clients, and audio files will be permanently deleted
• • This action is immediate and cannot be undone
• • We recommend downloading your data before deleting your account
• • Payment records are retained for 7 years for tax compliance purposes

Data Retention

For cancelled subscriptions (without account deletion), your data including archived content is retained indefinitely. You can re-subscribe at any time to restore full access to your archived content.